Frequently Asked Questions & Policy
What services does Strands of Beauty offer?
We are a chemical-free salon specializing in protective hair styles that promote hair growth and healthy hair. Our speciality services include: Tree Braids, Crochet Braids, Sew-ins, Relaxing Shampoos, Deep Conditioning masques, Natural hair services, children's braiding services, single braids, twist, wig installation, braid-less extensions, micro links.
Why do I need to make a deposit?
Strands of Beauty has a strict No-Double Book policy. This means that we will not deliberately book two appointments with the same start time with the same team member. The deposit confirms your appointment time, location, service and is subtracted from your total service price. Appointments without deposits, are only scheduled and NOT confirmed. Our scheduling system is on a "first confirmed, first served" basis. That means that our automated scheduling system will reschedule/ bump or cancel unconfirmed appointments and in place schedule appointments that are confirmed.
Can I bring my own hair?
Yes, you can bring your own extension hair. If you decide to bring your own hair, please call the salon at 770.882.8156 or email us at email@example.com and confirm the type of hair you are bringing. If you schedule an appointment with hair included and decide to bring your own hair, please inform us at least 24 hours prior to your appointment. Failure to give us advance notice may result in you paying the original price (including the hair we supply) especially if the hair is "special order".
Does Strands of Beauty Remove Braids?
Yes! We remove all types of braids, we call it a "Take Down" service. Beauty Queen and Fashionista Members get FREE Take Down services with their membership.
What if I am running late to my appointment?
Please call the salon at 770.882.8156 or email firstname.lastname@example.org at least 2 hours prior to your appointment if you think you are going to be late. We have a strict 15 minute appointment grace period policy. This means, that we can wait for you up to 15 minutes after the confirmed appointment time. If you have not arrived within the 15 minute grace period AND you have not called to confirm how late you will be, your appointment will be cancelled and your $25 deposit will be forfeited. Members will be charged a $25 late fee due at the start of their appointment.
What if I need to cancel my appointment?
Please call the salon at 770.882.8156 or email email@example.com at no less than 24 hours prior to your appointment if you need to cancel. If you have made a deposit AND you cancel your appointment properly, we will gladly refund your $25 deposit or you may schedule for a different day and move your deposit to the new appointment date. Confirmed appointments cancelled with in 24 hours of the appointment will be cancelled, but the $25 deposit will be forfeited or allowed a one-time date change. If the date-change appointment is also not kept, the deposit will be forfeited.
Do you take walk-ins?
Yes, we love walk-ins. We take walk-ins at both of our Atlanta locations. Please understand that we will do our very best at working with walk-ins, however our confirmed appointments have priority. It is always best to call the salon or book & confirm an appointment online when possible.
I GOT A STYLE DONE SOMEWHERE ELSE, CAN I HAVE IT REMOVED AT STRANDS OF BEAUTY?
Yes, however because we are not familiar with the practices of the stylist/braider that installed your style we will take extra precaution to remove the style without damaging your hair. This may take extra time.
I HAVE ALOPECIA, WHAT IS THE BEST TYPE OF HAIR STYLE FOR ME?
It has been proven that alopecia clients need the healthiest, most scalp accessible style available. We have several styles that will achieve these results! Be sure that your alopecia is not inflamed prior to your appointment, if so we will reschedule your appointment and ask that you bring a release from your doctor.
I HAVE THIN EDGES, WHAT IS THE BEST STYLE FOR ME?
It is best to get a style that will not contribute to the thinning already taking place. If your edges are thinning, be sure to point out the area(s) to your stylist/braider BEFORE we start the process. We highly recommend an in person, email, or virtual consultation in order to determine the best style for you.
WHAT IS THE DIFFERENCE BETWEEN THE MEDIUM, REGULAR SMALL, EXTRA SMALL AND EXTRA-EXTRA SMALL TREE BRAIDS AND HOW LONG DO THEY LAST?
Medium Tree Braids (last 4 weeks): These braids take the least amount of time to complete.
Regular Small Tree Braids (last 6 weeks): These braids take approximately 3.5 hours to complete. These are the most popular.
Extra Small (last 8 weeks): These braids take approximately 4+ hours to complete.
Extra/Extra Small (10 weeks): These braids take approximately 6 + hours to complete.
What should I do to my hair before getting braids?
Do not relax your hair at least a week to your appointment. Relaxer weakens the hair and causes breakage while wearing braids. Simply wash and either air dry or blow dry your hair.
What should I do If I do not like my hair?
During your appointment we will show you the mirror several times. When we show you the mirror, we are asking if you approve of the progress and the look of your hair. At that time, you will need to tell your braider what you like and do not like about your hair. If you approve, the braider will continue, if you do not approve the braider will make the necessary adjustments. These adjustments MUST be made during the braiding process and not at the end of the service. Once you approve by allowing the braider to complete the style and pay for your service, you imply that you agree that the service has been done correctly and to your liking. All hair issues must be addressed before you leave the salon. We do not offer re-dos or adjustments after the service has been completed.
I am tender headed, can I still get my hair braided?
Our motto is "we do it right, not tight". "Tight" is different for every person. Please alert your braider if you are tender headed PRIOR to the start of your appointment. We adjust our grip throughout the braiding process according to your level of comfort.
WHY SHOULD I CHOOSE STRANDS OF BEAUTY?
Strands of Beauty is all about providing excellent customer service, professionalism and healthy hair. By choosing Strands of Beauty, you have decided on a hair experience, not just another “necessary evil of getting your hair done”. We care about you, the health of your hair and your experience while at any Strands of Beauty location.