FAQ's

We prioritize the health and safety of our team and our clients. Please be advised of our policy: We all learned a lesson during COVID-19, especially the beauty industry. Our services require that we are almost always within 6 feet of our clients. With the lessons learned, you may see some of our team members wearing masks. You will see us using hand sanitizer and making an effort to clean after each client. While clients are no longer required to wear masks, you are certainly welcome to do so. If you are " sick" or have a contagious virus (stomach flu, pink eye, flu, etc ) please reschedule your appointment. We may terminate your hair appointment at any time if the client appears to exhibit what may be to the untrained eye "symptoms of illness".

Yes, our braid team is held to the same hygiene standards as cosmetologists. We will clean areas that have been touched or used by others with 70% alcohol or barbicide. As always, all combs, clips, and other tools used during the service are properly sanitized prior to the start of any service.

Yes! During your appointment, be sure to schedule your takedown, shampoo, braid treatment and next service with your braider. Be sure to make your deposit at that time in order confirm the appointment.

An in-home satellite hair studio is a located in a separate area of the braider's home that has been designated for hair braiding. Strands of Beauty conducts site surveys to ensure the designated area is up to standard and the service can be conducted in an intimate yet professional environment. Each in-home studio must be equipped with a proper salon chair and salon products. The service is not allowed to take place in a kitchen or in a common area if others are around. It is a violation of the agreement for braiders/stylist to preform services in front of family or friends. We are focused on professionalism and providing an intimate setting for these services. If you feel that your appointment took place in an unprofessional setting, be sure to communicate your experience on Customer Satisfaction Survey or contact us at info@strandsofbeauty.com.

While you can change your mind a bit about your appointment, meaning adding on to the basic appointment is usually okay. However changing the appointment completely such as changing from Crochet braids to Tape Extensions may require a different specialist and different hair in which your braider may not be prepared to do. If you think you may want to change your mind, be sure to communicate that information, so we can ensure a specialist is available who can preform the styles you have in mind.

Simply give us a call or text at 770-882-8156 or 1855-787-2637 or come on by for a consultation.

Strands of Beauty does not play the " booking fee game". We only requite a deposit that is subtracted from your appointment total. We have a strict No-Double Book policy. This means that we will not deliberately book two appointments with the same start time with the same Braider. The deposit confirms your appointment time, location, and service and is subtracted from your total service price. Appointments without deposits are only scheduled and NOT confirmed. Our scheduling system is on a "first confirmed, first served" basis. That means that our automated scheduling system will reschedule/ bump and/or cancel unconfirmed appointments and in its place, schedule appointments that are confirmed. The $1 Team Assistance Fund Fee is optional and provides emergency support and assistance for the Strands of Beauty team members who work hard to serve our clients everyday.

Yes! we provide the hair for 80% of our clients. You can simply text a picture f the style that you want, showing the hair pattern and color to 770-882-8156 and we will contact you about adding the hair to your service. We normally have hair on hand for purchase however, to ensure we have the color, length, and texture you like, pls let us know in advance. Yes, you can bring your own extension hair, however it must be approved in writing and added to your appointment. The time required to prep you hair is associated with the bring your own hair fee. Please , your hair must be approved no less than 48 hours prior to your appointment. Failure to give us advance notice may result in you paying the original price (including the hair we supply) especially if the hair is a "special order".

Yes! We remove all types of braids, we call it a "Take Down" service.

Please call the salon at 770.882.8156 or email info@strandsofbeauty.com at no less than 24 hours prior to your appointment if you need to cancel. If you have made a deposit AND you cancel your appointment properly, we will gladly refund your $25 deposit or you may schedule for a different day and move your deposit to the new appointment date. Confirmed appointments cancelled with in 24 hours of the appointment will be cancelled, but the $25 deposit will be forfeited or allowed a one-time date change. If the date-change appointment is also not kept, the deposit will be forfeited.

Yes, we love same day appointments. Please understand that we will do our very best at working with same day, however our confirmed appointments have priority. It is always best to call 770-882-8156 or 1855-STRANDS ( 7872736) and speak to someone INSTEAD OF booking online or via the app for same day appointments.

Yes! On certain Take Down Tuesday's you can take advantage of discounts off your next install at Strand of Beauty*.

It has been proven that alopecia clients need the healthiest, most scalp accessible style available. We have several styles that will achieve many results! Most clients with thinning hair or alopecia are surprised with the number of options available. Be sure that your alopecia is not inflamed prior to your appointment, if so we will reschedule your appointment and ask that you bring a release from your doctor.

Our motto is "We do it right, not tight". It is best to get a style that will not contribute to the thinning already taking place. If your edges are thinning, be sure to point out the area(s) to your stylist/braider BEFORE we start the process. We highly recommend an in person, email, or virtual consultation in order to determine the best style for you.

The "real" Tree Braids are on a cornrow platform done without a hook, glue. thread or tracks. The main difference is in the number of braids and the space between each braid. Large Tree Braids : ( last up to 4 weeks) Medium Tree Braids (last 4 weeks): These braids take the least amount of time to complete. Regular Small Tree Braids (last 6 weeks): These braids take approximately 3.5 hours to complete. These are the most popular. Small (last 8 weeks): These braids take approximately 4+ hours to complete. Extra/Extra Small (10 weeks) or Custom: These braids take approximately 4 + hours to complete. What should I do to my hair before getting braids? Do not relax your hair at least a week to your appointment. Relaxer weakens the hair and causes breakage while wearing braids. Simply wash and either air dry or blow dry your hair.

During your appointment we will show you the mirror several times. When we show you the mirror, we are asking if you approve of the progress and the look of your hair. At that time, you will need to tell your braider what you like and do not like about your hair. If you approve, the braider will continue, if you do not approve the braider will make the necessary adjustments at that time and ask for your approval before proceeding. These adjustments MUST be made during the braiding process and not at the end of the service. Once you approve of the style by allowing the braider to complete the style you are expected to pay for the service. Paying for your service, implies that you agree that the service has been done correctly and to your liking. All hair issues must be addressed before you leave the salon. We do not offer re-dos or adjustments after the service has been completed.

Our motto is "we do it right, not tight". "Tight" is different for every person. Please alert your braider if you are tender headed PRIOR to the start of your appointment. We adjust our grip throughout the braiding process according to your level of comfort.

At Strands of Beauty, we believe: - getting your hair done shouldn’t cost an entire paycheck. -looking fabulous shouldn't cost half your rent! 💁‍♀️💸 — and it should never come at the expense of quality or professionalism. That’s why all of our styles start at $99 and are fully customizable based on your desired length, size, and hair selection, giving you complete control over your look and your budget. But what truly sets us apart is our commitment to excellence, culture, and growth. We are dedicated to training professional braiders, maintaining the integrity and rich history of braiding, and staying aligned with current global hair trends. Through our expanding network of training salons, including our presence in Africa, we are actively contributing to the evolution and elevation of the beauty industry worldwide. We don’t just follow trends — we help shape them. In addition, every service includes a $1 Team Assistance Fund contribution, which provides emergency support, training, and development opportunities for our team members. When you choose Strands of Beauty, you’re not just investing in your look — you’re supporting a global standard of beauty, culture, and professional excellence. Affordable. Customizable. Purpose-driven beauty.

💎 Braid Bank Rewards™ Terms & Guidelines Braid Bank Rewards™ is designed to reward your loyalty while maintaining the quality and consistency of Strands of Beauty™ services. Earning Braid Bucks Earn 1 Braid Buck for every $1 spent on eligible services and purchases Braid Bucks are earned on: Services Hair purchases Add-ons After Dark bookings Mobile services Bonus Braid Bucks may be awarded for select actions such as referrals, reviews, and promotions 🎁 Redeeming Rewards Braid Bucks may be redeemed for discounts or qualifying rewards Rewards may only be used on services meeting the minimum required amount (typically $150 or more) Only one reward may be used per visit Rewards cannot be applied toward deposits 👑 VIP Status VIP Status is unlocked at 5000 Braid Bucks VIP perks are exclusive and may change at any time VIP benefits are non-transferable 🛑 General Policies Braid Bucks have no cash value and cannot be exchanged for cash Braid Bucks and rewards are non-transferable Rewards cannot be combined with other promotions, discounts, or special offers Braid Bucks may not be earned or redeemed on refunded transactions ⏳ Expiration Policy Braid Bucks may expire after a period of account inactivity Accounts inactive for 6 months or more may forfeit accumulated points 🔄 Adjustments & Verification Strands of Beauty™ reserves the right to verify all qualifying actions before awarding bonus points Points may be adjusted in cases of error, misuse, or policy violations Program Changes Strands of Beauty™ reserves the right to modify or cancel the Braid Bank Rewards™ program, rewards, or terms at any time without prior notice

What is the Team Assistance Fund? The Strands of Beauty Team Assistance Fund is a support initiative designed to assist our team members during times of need and to contribute to their professional growth and stability. A $1 Team Assistance Fund contribution is included with each service. These contributions are collected and maintained in a separate account and are used exclusively to support Strands of Beauty team members. What does the fund support? The Team Assistance Fund may be used for: Emergency financial assistance (unexpected hardship, crisis situations) Professional tools or replacement of essential equipment Continued education, training, and certifications Travel support for approved beauty events or opportunities Team development and appreciation initiatives How is the fund managed? All contributions are tracked and transferred into a dedicated account The fund is managed by Strands of Beauty leadership Funds are distributed based on need, availability, and approval How are funds distributed? Team members may request assistance when needed. Requests are reviewed privately and respectfully. Distribution is based on: Nature of the request Urgency of the situation Available funds at the time Alignment with the purpose of the fund Strands of Beauty reserves the right to approve, deny, or adjust any request to ensure fairness and sustainability. Is this a tip or optional donation? No. The Team Assistance Fund contribution is a standard, non-optional part of each service and is not a gratuity. Does this replace tipping? No. Gratuity is separate and always appreciated but never required. Why does Strands of Beauty have this fund? At Strands of Beauty, we believe beauty is built by people — and supporting those people matters. This fund allows our clients to play a direct role in supporting the professionals who provide their services, creating a stronger, more sustainable beauty community.